Build Concierge raises $5m, appoints industry heavyweights to board

Appoints industry heavyweights

LEEDS – JUNE 19, 2025: Build Concierge, the customer engagement platform, has raised $5.1m (£3.8m) in seed funding from a consortium of private investors. The deal values the year-old start-up at £35m. 

The venture has built an AI-enabled customer engagement platform, helping businesses to automate customer communications across every channel, using email, text, WhatsApp, chat and voice. The software boosts productivity and helps businesses to scale rapidly and profitably. 

Build Concierge is the fourth business from serial founder Martin Port. The Yorkshire-based entrepreneur, investor and philanthropist has been building B2B software for almost 30 years.  Port’s previous venture, the workforce management software platform BigChange, was sold to Simpro Group last year in a deal that valued BigChange at more than £300m. 

Build Concierge has raised £3.8m in growth finance from angel investors, high net worths, and Martin Port himself. Alongside the investment, Build Concierge has announced the appointment of several industry heavyweights to its board. These individuals bring extensive industry experience from Build Concierge’s target sectors. 

Lord Ian Austin, former Labour minister, now the UK government’s trade envoy to Israel, joins Build Concierge as a board observer, bringing decades’ worth of experience in frontline government policy. He is a passionate advocate for tech disruption and automation within the construction sector. 

Robin Proctor brings FTSE 100 experience to our new board. A former Development Director of construction giant Travis Perkins Group, he held executive roles in Travis Perkins, Wickes and Howdens, so really understands our target customers. A proven market innovator having been a board member at market disruptor Toolsation.co.uk during its key growth phase and chairman of Bathrooms.com, he specialises in improving business efficiency, lean supply chains, automation and robotics.  

Charlie Kirk, founder and former managing director of drainage firm Jet Aire, built his business over more than two decades to become the leading supplier of drainage services in the North of England, employing more than 170 people. As a board member, he will help shape the development of AI tools that allow companies in this industry to scale efficiently. 

“We are delighted to welcome these luminaries to our board,” says Build Concierge founder Martin Port.

Martin further commented:

“We have spent the past year refining our business model, technology and approach. It is a testament to the power and potential of our technology that we have attracted such high-calibre people to the board, and that our first fundraising round was oversubscribed, closing in record time.” 

Lord Austin comments:

“Martin’s track record speaks for itself. He has already created two of the most exciting technology software companies in Europe and Build Concierge has the potential to make an even bigger impact. There isn’t a single service business that couldn’t benefit from this AI-powered platform, and no limit to its potential.”

Charlie Kirk comments:

“This is a really exciting opportunity and I’m very much looking forward to working with Martin and the team. Build Concierge’s AI-driven software will be a game changer for many businesses and will help to drive efficiency and growth.”

About Martin Port 

Martin Port is a technology pioneer based in Leeds, Yorkshire. He is a serial entrepreneur, with three successful exits under his belt. Martin founded his last venture, software-as-a-service company BigChange, in 2011. In 2020, BigChange was recognised for its outstanding innovation in the Queen’s Awards for Enterprise, the UK’s highest official awards for British businesses. In 2024, the business was sold to Simpro in a deal that valued BigChange at over £300m. 

About Build Concierge 

Build Concierge is an AI-powered omnichannel customer engagement platform that converts, automates and scales, 24/7. Businesses face rising enquiry volumes, fragmented systems, and manual tasks that drain resources and slow growth. Using proprietary AI tools, Build Concierge manages calls, chats, WhatsApp, SMS, emails, and bookings in real time. It understands intent, responds instantly, and follows up automatically. Seamlessly integrating with existing tools, from CRMs to job management and scheduling software, Build Concierge helps businesses automate without disrupting how their teams already work. No missed steps. No wasted time. Just intelligent automation. 

Martin Port is disrupting the home services industry

Martin Port - Build Concierge

Born in Leeds, West Yorkshire, Martin Port has always been driven by innovation. From starting a printing business as a teenager to breaking into the fast-paced technology sector, his journey is one of resilience and determination. He has created four successful businesses, despite challenges like dyslexia and hearing loss.

Martin transitioned into technology in 1998, after spending a decade building a speciality bakery businesses in New York and then Leeds. He founded Masternaut aged 40, pioneering web-based vehicle tracking solutions in the UK. Under his leadership, Masternaut became Europe’s largest fleet management service, culminating in a £60m sale in 2011.

In 2013, Martin launched BigChange, a mobile workforce management software platform that transformed how businesses manage their field operations. Over the following eight years, BigChange became one of Yorkshire’s leading employers and was awarded the prestigious Queen’s Award for Enterprise. 

In 2021, Boston-based Great Hill Partners invested £75m in BigChange, valuing the company at £100m. In 2024, its enterprise value jumped to more than £300m when it was acquired by global leader Simpro Group.

Recognising the challenges homeowners face with unreliable tradespeople and opaque pricing, Martin founded his fourth venture in 2024. His Leeds-based start-up, Build Concierge, is disrupting the home services industry by providing 24/7 support, from emergency repairs to large-scale renovations. 

Build Concierge brings together top-tier trade expertise and cutting-edge technology to offer homeowners seamless project management, transparent pricing, and an unmatched customer experience.

Martin is a great believer in giving back to the entrepreneurial ecosystem. He actively supports fast-growth companies as an angel investor and his investments include: Rated People, Panintelligence, Electron Green, and StoriBoard. He is also a committed philanthropist, supporting local communities and charities.