Look out for more features, Job Scheduling, CRM, Health & Safety, Financial, Mobile Apps and more. Upgrade your vehicle tracking system today and experience a BigChange for small change. www.bigchange.com
Martin Port
Founder & CEO
BigChange is fast approaching 300 customers (4,000 installations) and it’s also received repeat orders from all existing customers.
The firm now has future contracted revenue of over £2m, with a future sales pipeline of more than £5m. Its strong performance has continued, winning an order for almost £500,000 in February.
The business was launched by technology entrepreneur Martin Port in March 2013 and provides technology that allows firms to manage their back office and integrate with tracking and mobile technology.
Mr Port told The Yorkshire Post: “The customers really appreciate being able to buy three different technologies in one system.”
The business also grew to 30 employees it hopes to create another 40 to 50 jobs in the next two to three years.
BigChange was founded without bank funding, with private investors and Mr Port contributing over £1,000,000.
He said: “It just shows you if you’ve got a great product and a good service and it’s something different, you can even grow a business without a bank. “You have to have the hunger and the know-how to manage the growth.”
While the business’ growth plan is currently based on the UK only, its software is multilingual. The company is hoping to expand into other markets in the next 12 months such as the US, Ireland, Poland and Asia.
The next 12 months will include a focus on online sales for small and medium-sized business customers, as well as further development. “We’re developing the product, developing the sales team, always improving our RoadCrew customer service and business intelligence,” he said.
Mr Port was the founder of Leeds-based vehicle tracking firm Masternaut, which he grew to £22m turnover before exiting in 2011 following a £100m merger with an industry rival. “I had a lot of success with that business and I hope to make this a much bigger success,” Mr Port added.
Martin Port
Founder & CEO
We require highly skilled individuals with high attention to quality and detail that are passionate about delivering excellent customer service in the field.
Candidates must have at least a minimum of 3 years’ experience installing systems in cars, light and heavy goods vehicles. Excellent Salary Package including up to 34 days holiday.
Please contact immediately by email or phone James Scully Operation Director [email protected] Mobile 07782 199420 if you have a can-do attitude with a desire to progress in our growing organisation’ please contact us. www.bigchangeapps.com
Martin Port
Founder & CEO
He succeeds John Johnson of Johnsons Coach & Bus. Taking over the Vice Chairman role is Andrew Richmond, MD of Richmond’s Coaches. Both new appointees will serve for a two year term. The Guild promotes and markets the services of its members, all of whom commit to meeting the highest quality standards, assured by regular independent audits. Prospective members have to achieve a 100% pass before being accepted into the Guild. The Guild is also registered as a Driver CPC training centre, giving members access to a suite of courses specifically designed for the coach industry. It celebrates its 30th anniversary this year. The Guild membership currently comprises 23 operators across the UK.
Greys of Ely coaches were founded in 1946 by Charles Grey purchasing the companies 1st coach in 1948. At that time the company was based in central Ely and by 1960 operated a fleet of 8 vehicles. In 1996 the company moved to a custom built site at Witchford approximately 4 miles from Ely, and now has a fleet of 30 vehicles.
Martin Port
Founder & CEO
“It has a great appeal,” says Harris. “You can tailor the product to your own needs which is great.”
Martin Port
Founder & CEO
Available as part of BigChange’s online JobWatch system, Scheduling Assistant connects to mobile workers’ diaries and telematics systems, to help back office personnel pick the lowest cost mobile worker with available time within an agreed customer service level.
Scheduling Assistant considers a wide range of factors – including the existing schedule, location, capability and rate of each mobile worker – to calculate the travel time, distance and total cost associated with assigning new jobs to them. These considerations include return journeys to base or their next job.
Back office personnel are able to allocate and dispatch a job within seconds. The customer will get immediate notification of the appointment, which they can accept instantly and get real time progress updates. The job is added automatically to the schedule on the appropriate employee’s BigChange mobile computer.
Customers already using the BigChange Scheduling Assistant have dramatically increased the amount of billable time available for each mobile worker. Early adopters have been able to extract more than £500 worth of additional billable time a month for each mobile worker and achieve significant reductions in travel time. It has also helped reduce fuel consumption, typically saving 300 miles per month for each mobile worker.
Martin Port
Founder & CEO
They offer a fast response and first-class customer service to their ever-growing list of prestigious landlord and management clients, and maintain over 3,000 properties across the south of England.
Founder & Managing Director of Lynx Maintenance, Chris Moseley, relates ‘‘our entire focus is on making service improvements. We recognised that the technology we used was not going to support the level of growth we are experiencing; we had a back office job-management system that was 10 years old, producing so much paper, and a separate vehicle tracking system that we used reactively.’’
Lynx decided that they needed a Big Change. They wanted one system that could manage all aspects of their business, and they wanted a fully-developed, proven product that wouldn’t cost them a fortune.
Chris Moseley went on to say “we were recommended to contact BigChange, who had developed a system that did everything we wanted straight out of the box. BigChange spent time with us ensuring that the implementation process and training of our Head Office and Engineering teams went smoothly.”
The BigChange JobWatch system has everything – built-in service management, customer relationship management, job scheduling, resource time management, health and safety, equipment and stock management, mobile apps, financial features (from quotation to invoicing, with integration to accounting software such as Sage) and vehicle tracking. JobWatch features intuitive reporting, including reporting on customer service and quality, business productivity, driver behaviour and risk management.
Chris recalls how ‘’implementing the system completely did away with paper in the office and in the field. We invoice instantly when a job is completed, and have seen our productivity and service levels hit new heights. This is just the beginning, as we believe that this technology will enable our company to grow without the cost and risk that goes with expansion. We look forward to celebrating 20 years in business next year, and the BigChange JobWatch system has given us exactly the tools we need to progress and grow our family business”.
Martin Port CEO of BigChange commented “We are delighted to have completed another successful implementation of JobWatch with Lynx Maintenance. JobWatch has revolutionised Lynx practices and processes, eliminated all paperwork and time consuming manual tasks. It has even stopped Lynx using the large whiteboard in the main office where they did there two weekly manual planning.”
Martin Port
Founder & CEO
Studies show strong customer service pays great dividends to an organization’s long-term stability and growth; many companies employ a customer relationship management system to help keep customers happy.
The benefit of customer service is obtaining customer retention. Happy customers become repeat customers. This means competent, well-trained customer service representatives are needed to handle questions and issues; if the company doesn’t have this it often looks for a cmr solution that will reassure customers that their needs will be met. Representatives who excel at listening to the customer go a long way with the customer’s resolution of an issue. Support desk representatives that strive to help the customer can ultimately lead to better customer satisfaction.
BigChange JobWatch System offers CRM included for free in the web based back office software, combine that with Vehicle Tracking and go paperless with the JobWatch Mobile Android App your customer service levels will hit new heights.
Get in touch now to start making a BigChange for Small Change
Martin Port
Founder & CEO
And it’s really straightforward to get up and running – sometimes within 24 hours. It’s even possible to test JobWatch before you commit by taking our test drive.
You’ll soon realise the only thing that was hard, was deciding to make automating your processes a priority and eliminating paper.
Contact us now to find out more and see how JobWatch can help you and your business.
Watch the BigChange JobWatch
Martin Port
Founder & CEO
Speed is a critical factor in all road crashes and casualties. Driving is unpredictable and if something unexpected happens on the road ahead – such as a child stepping out from between parked cars – it is a driver’s speed that will determine whether they can stop in time, and if they can’t stop, how hard they will hit.
Hence reducing and managing traffic speeds is crucial to road safety. It has been estimated that for every 1mph reduction in average speeds, crash rates fall by an average of 5%. Breaking the speed limit or travelling too fast for conditions is recorded (by police at crash scenes) as a contributory factor in more than one in four (28%) fatal crashes in the UK. This is arguably a gross underestimate, because whether or not a vehicle is judged to have been speeding or going too fast for conditions, the fact it was involved in a collision means it was going too fast to have stopped in time. In this way, speed is always a contributory factor, albeit often in combination with other causes: no one was ever killed by a stationary vehicle.
JobWatch powered by BigChange includes for free Driver Behaviour Reporting and Alerting. The system measures Speeding, Acceleration, Harsh Braking, Cornering and MPG. We promote praising safe driving and award our customers with cash donations made on their behalf to “Brake Road Safety Charity” . Well done to Exova PLC for promoting safe driving, Darren Leanning of Exova Grimsby won the BigChange Safe Driving Award last quarter.
Martin Port
Founder & CEO