BigChange, Leeds-based mobile workforce technology company, has become an Approved Partner of the Association for Public Service Excellence (APSE).
APSE is a network of local government representatives formed to promote excellence in the delivery of frontline services to local communities around the UK; a key area for BigChange.
The BigChange 5 in 1 system combines CRM, job scheduling, a mobile app, vehicle tracking, and an on-demand booking app. that eliminates 100 per cent of the paper to automate all of the manual processes undertaken by back office and mobile workers. JobWatch can be used to simultaneously manage both in-house and sub contracted operations through their brand new BigChange Network Platform with a single system that provides full management and financial reporting creating digital transformation.
Martin Port, CEO of BigChange comments:
“As local authorities strive to improve efficiency and accountability, there is a growing need to eliminate cumbersome paperwork by introducing digital working. It’s especially important for council services involving staff who are out and about all day doing essential community work or providing transport services.”
JobWatch is already in wide use to manage services such as Special Education Needs, Waste, Passenger Transport, Property Servicing and Repairs, Social Housing, Highway Maintenance and Pest Control. The system is easy to configure for any service and includes a new booking app allowing local residents and businesses to book services from their smartphones.
Port adds:
“We see membership of APSE as the ideal platform to engage with local government and especially those people who are forward-thinkers looking to improve public services through the use of the latest technology,”
Port continues:
“With JobWatch we have developed a platform that is already being used to completely transform council services. It replaces a number standalone legacy systems with a much more useful and affordable 5 in 1 solution utilising the latest cloud and mobile technology.”
By utilising the cloud and mobile apps, BigChange offers a highly flexible and simple to use solution and requires no special IT equipment or support – everything is available 24/7 though a secure web connection from any web-connected device.
Over the last 5 years BigChange has built a great company and I want to share with you some of our accomplishments since we launched in January 2013. We’ve created THIS VIDEO that features some of the major highlights.
Growth – Both our company and our customers have grown significantly over the last 5 years. Since Year 1 we have grown from a £300k annual turnover to £7m in 2017. There are many great entrepreneurial customer stories of growth driven using BigChange technology. We have recorded over nearly 1 billion kilometres of driving equivalent to 2,330 trips to the moon or 16 trips to mars, customers have invoiced fast approaching £200m through the system and completed over 4m jobs, 1 job every 2.5 seconds.
Awards – In 2017 alone, we won over 10 awards including the prestigious Deloitte Fast 50, recognising the fastest growing tech businesses. We ranked 25th in the UK and 98th in the Fast 500 in EMEA.
Unique Technology – BigChange has developed a 4-in-1 System that is unique in the marketplace and includes Customer Relationship Management (CRM), Job Scheduling, a rich Mobile App for Tablet or Smartphone and integrated Vehicle Tracking & Fleet Management. This innovative system continually evolves with new features. Our latest development is the BigChange “Uber for Service and Transport” customer branded on-demand Booking App (iOS/Android) where BigChange clients can rapidly deploy their own app on the Apple App Store and Google Play Store, request a demonstration now.
Investing in People – We now have a 60-strong team who continually strive for excellence and are collectively responsible for our rapid growth and achievements. I am proud of our success. We provide lots of employee benefits including a series of “Motivational Mondays” that we have held at the beginning of each month as part of our Team Building events. We kick off 2018 welcoming Toya Wilcox with her own unique story and journey through life.
RoadCrew Customer Service – A highly dedicated team that is growing fast, and providing the very best service and support 24/7 . RoadCrew provide Implementation, Training & Technical support for the Office Employees, Drivers & Engineers every individual can call us at NO COST for telephone support.
Customers – 650 Companies representing over 15,000 mobile subscribers reaping the benefits of the BigChange system in the UK, Europe, USA and Australia. We have no barriers, our system can be used in any country in the world as it is multilingual and multi-currency. BigChange has customers operating in many Public & Private sectors including Construction, Hire, Highways, Civil Engineering, Utilities, Facilities Management, Waste & Recycling, IT Services, Medical, Foodservice, Transport & Logistics, Passenger Transport Home Delivery and Couriers.
Benefits & Savings – Customers have generated significant financial tangible and intangible benefits, including and most importantly, improved Customer Service all driven by the use of BigChange technology. Glowing testimonials, Press Coverage and Case Studies prove the added value that the system delivers. (Hyperlink website)
CEO Shop Floor Days – I want to meet as many customers as possible in 2018. I would like to visit your offices and understand your businesses better and even go out with Engineers and Drivers, to make sure you’re getting all the benefits out of the BigChange system. Please let me know dates when you will be free just email [email protected] offering me dates any Tuesday, Wednesday or a Thursday.
Partnerships – We work closely with technology leaders such as Google, Samsung and Amazon, as well as industry trade bodies such as the Road Haulage Association, Freight Transport Association, Service Associations and Tech North.
Corporate Social Responsibility – At the heart of BigChange is a real commitment to Corporate Social Responsibility. As a Corporate Partner of the fantastic charity Transaid we are getting involved with as many events as possible. I along with a group of Transaid’s key supporters I will be making a trip to Zambia in March 2018, to better understand the international development organisation programmes in the country. Also, various other charities which include amongst others BRAKE, the Road Safety Charity and even a local social enterprises.
We look forward to welcoming many more new customers in 2018 and continuing our strong partnership relationship with growing existing customers.
All at BigChange wish you a joyful festive season and a happy and healthy New Year.
All the best
Martin Port CEO
Tel +44 113 4571000 Ext 333
Mobile +44 7973 671779
Mobile Workforce Management specialist BigChange has won contracts to supply its three-in-one JobWatch platform to over 5,000 mobile technicians at leading players across the Utilities Sector. The orders come from companies operating in the Public & Private sector involved in Water, Gas & Electric including the installation of 2nd generation Smart Metering.
BigChange’s three-in-one solution is delivering a paperless revolution for users and combines a cloud-based Job Planning, Scheduling & CRM back-office, Android mobile app running on rugged Samsung tablets and hard-wired or app based live tracking of vehicles and resources. Industry specific versions of the JobWatch system have been implemented by Sutton & East Surrey Water PLC, Sheffield Council, Smart Metering specialist Providor part of Lakehouse PLC, Hewer Facilities Management, The McDougall Group, Woods Building Maintenance and 2015 BBC Apprentice winner ImpraGas.
Replacing manual planning and paperwork, the BigChange system allows back-office users to plan, manage, schedule and track work effectively including planned maintenance and urgent reactive work. In the back-office, the system is enabling planners to respond faster to customers, intelligently allocating work orders based on real-time engineer availability, skills, live location and parts stock. This is significantly increasing productivity; minimising customer wait time and driving first time fix at competitive cost. Assets and equipment are fully-managed by the system, allowing service requirements to be achieved effectively and an integration with trading platforms such as Homeserve allows for seamless collaboration with service partners.
Mobile engineers and technicians benefit from an easy to use Android mobile app that replaces all paper job-cards, risk assessments and method statements. Technicians start their day by completing an electronic timesheet and vehicle check, before instantly accessing the day’s work orders. Integrated sat-nav with live traffic ensures the best route is taken and customers receive proactive ETA (Estimated Time of Arrival) alerts by text and email. On arrival, the JobWatch app guides technicians step by step through job-specific workflows and captures essential information such as site-photos or test readings. Users can search for parts and add them instantly to the job. Proof-of-service and customer signature is captured and synced with the back-office instantly. The system generates invoices, custom reports, certificates, legal documents and fully branded job-cards that are automatically shared via a customer’s booking portal or email. This paperless approach is saving BigChange customers hundreds of thousands of pieces of paper annually, along with the manual back-office administration that was required to manually process these documents.
The turn-key solution is transforming the way companies manage their entire customer experience such as companies fitting and maintaining Smart Meters nationwide on behalf of the major UK Power networks. For example, Customers are handled by a centralised call centre, who use automated workflows in the BigChange back-office to quickly ascertain the type of meter installation required and offer customers a selection of available appointments via the scheduler. This triggers automatic ordering of parts and materials required and technicians complete their jobs on the BigChange app. The system can plan and manage thousands of jobs per day.
The BigChange JobWatch system is also delivering superior value for Heating, Gas, Electric and Home Automation businesses such as ImpraGas, founded by 2015 BBC Apprentice Winner Joseph Valente and owned 50/50 with Lord Sugar. The company is on a mission to revolutionise the plumbing industry, using the BigChange platform to offer customers a faster, improved service. The technology is not only managing the entire operation all the way from quotation to invoice but is also ensuring consistent service quality and compliance. Gas Safety inspections are completed on the app and stored and shared electronically with customers and landlords. BigChange JobWatch is enabling service innovations such as real-time booking on the company’s website as well as a fully-branded ImpraGas mobile booking and payments app.
Joseph Valente, Founder of ImpraGas commented:
“We chose the BigChange system because we have ambitious plans to grow the company as quickly as possible and needed a system to manage our workforce efficiently and help us provide an excellent service to our customers. BigChange has transformed the way we do business.”
BigChange by name, BigChange by nature! BigChange is an established force in mobile workforce management and telematics, offering a system that transforms the way companies manage their mobile operations.
JobWatch from BigChange is the paperless way to plan, manage, schedule and track a mobile workforce. This powerful all-in-one Mobile Workforce Management platform combines back office software, mobile apps, fleet management and real-time vehicle tracking in one simple to use system. Using JobWatch, customers can manage their entire operation, from quote all the way through to invoice.
