Category: news

BigChange is thrilled to join the nation in celebrating the Platinum Jubilee and honour the Queen’s 70 years on the throne.

Through her dedicated public service, patronage and role as head of state, she’s become an indelible part of national life. Her time as monarch has generated enormous affection and pride at home and prestige for the United Kingdom abroad.

There’s a lot to be grateful for this weekend, but we would particularly like to thank the Queen for being an incredible champion of British business and innovation.

Since 1965, the Queen’s Award for Enterprise has recognised and elevated over 6,000 companies like BigChange.

On behalf of all of us, thank you and congratulations, Your Majesty.

Celsius Plumbing and Heating is a finalist in the Most Sustainable Installer category at this year’s Heating Installer Awards, thanks – in part – to its use of BigChange.

This achievement recognises the Edinburgh-based firm’s commitment to and success in achieving a more sustainable way of working. This includes working with BigChange to reduce paper waste and improve fuel efficiency, and Celsius’s commitment to spreading awareness and education of sustainable practice among its customer base.

The winner of the Most Sustainable Heating Installer award is chosen by the public. Please take a moment to vote for ‘Gregg Cameron – Celsius Plumbing & Heating’ on the Heating Installer Awards website.

A measure of success

Celsius’s Managing Director, Michael Cairns, says “We operate under the mantra ‘What gets measured, gets managed.'” This approach seems sure to keep driving sustainability and success for the business.

Investing in job management technology from BigChange has given Celsius a seamless digital system, covering the complete journey from job booking to invoicing, with tons of functionality for optimising its operations.

BigChange’s scheduling assistant helps Celsius minimise wasted travel time and help boost first-time fix rates by only sending technicians with the right equipment and skills to jobs.

“It’s a winning combination that helps save us time and fuel,” says Gregg Cameron, Celsius’s Business Development Manager.

“Our customers are spread wide from city centres to rural areas, so cutting wasted journeys has made a real impact on our emissions. We’ve saved 10% on fuel use since using BigChange.”

Gregg Cameron, Business Development Manager, Celsius

Celsius has also achieved a virtually paperless operation using BigChange. Digitising invoices, job cards, safety certificates, vehicle checks, and more has eliminated paper waste across large swathes of the organisation.

A voice for change

In 2021 Celsius responded to a rise in demand for sustainable solutions, as Scotland hosted the COP26 climate conference.

“I’m proud Scotland played host to some of the most important talks of our times,” says Gregg, “While the commitments that came out of the conference were a little lacklustre, it had a real impact on raising awareness and action among our customer base.”

Celsius’s team of experts fielded questions on everything from water-reducing valves to innovative heat pump technology, to the small way customers could cut their carbon footprint on a daily basis.

“We’re pleased to be a voice that customers can trust in guiding them to more sustainable solutions,” says Gregg. “Everyone needs to do their bit, and we’ve got the skills and services to make a real impact on both energy bills and carbon footprints.”

Celsius isn’t a company that’s interested in standing still. By cutting inefficiencies, eliminating waste and helping its customers make more sustainable choices, it is driving a better future for everyone. 

The vote to decide the UK’s most Sustainable Heating Installer closes May 23rd. Vote for ‘Gregg Cameron – Celsius Plumbing & Heating’ on the Heating Installer Awards website.

We wish the best of luck to Celsius!

It’s official – BigChange continues to be an ‘Outstanding Place to Work’.

We have a powerful purpose – to improve lives by accelerating growth and sustainability in our community.  The heart of our community is the amazing team of BigChangers who provide such an outstanding service helping our customers grow their businesses – and we are committed to improving the lives of everyone in our team.

The Best Companies survey is an important way of measuring our progress against this and we are proud that our second 2-Star award in a row shows “outstanding levels of workplace engagement”. Importantly, we saw improvement not only in our overall score but across a number of critical areas that Best Companies measures including: fair deal, employee wellbeing and personal growth.

The award is terrific recognition for the work that all BigChangers do to help each other, to help our customers and our broader community and to make BigChange a great place to work.  There is always more to do, and we are excited about the future and the journey that we are on.

BigChange, the field service management software provider, has launched a new UK channel programme providing partners with opportunities to generate revenues from the fast-growth field service software market.

• Cloud specialist offers channel exclusive access to fast-growth field service software market
• Spit commission model allows partners to earn initial commissions and recurring revenues
• BigChange has already secured channel partners for five of 18 UK territories on offer

The company has started recruiting channel partners across the UK to complement its in-house sales activities, and has appointed five – including PRS Telecom and Penmark Limited – to its roster already.

Partners gain exclusive channel access to one of 18 geographical territories and the opportunity to earn an initial commission and recurring revenues from reselling and supporting the implementation of BigChange.

BigChange is the complete job management platform, bringing together CRM, job scheduling, vehicle tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform.

It is used by almost 1,700 field service businesses worldwide operating in sectors such as building maintenance, construction and environmental services.

In 2021, BigChange secured a £75 million private equity investment from Great Hill Partners to fund further growth and innovation.

BigChange won a Queen’s Award for Enterprise in 2020 for helping businesses to streamline their operations, grow revenue and deliver winning customer experiences.

Paul Witter, Chief Partnerships Officer at BigChange, comments:

BigChange is a field service software specialist, with a best-in-class cloud platform and fast-expanding customer base. We are investing heavily in innovation and expansion, and the time is right to invite the channel to join us.

“The field service sector is ripe for digital transformation, with companies of all sizes turning to technology to automate processes, cut costs and improve capacity, cash flow and customer service. Without change, many will find it difficult to compete and grow.

“BigChange is particularly suited to the needs of small and medium-sized businesses adopting field service management software for the first time, and those replacing legacy systems that lack functionality and don’t integrate well with other software products.”

Businesses interested in joining our channel partner programme can contact Paul directly via email on [email protected].

The integration of location technology supports more precise planning and arrival times, and could reduce the time spent finding job locations by up to 30 minutes per person each day.

BigChange, the field service management software provider, has adopted location technology what3words to provide more accurate addresses for job locations, making it easier for field service teams to find their site.

By integrating the technology into its job management platform, BigChange has made it possible for customers to add a what3words address to any job booking. 

what3words has divided the world into a grid of 3m squares and given each one three random words from the dictionary: a what3words address. A what3words address provides an extra layer of accuracy to a traditional address, meaning that field teams will arrive at exactly the precise location.

This latest BigChange innovation supports more precise job planning and customer service alerts for BigChange’s customers globally, and enables field service teams to be directed to an exact location – including specific building entrances or destinations in parks, rural areas and building sites not covered by street addresses. This means that no time is wasted looking for the correct location.

More than 100 UK emergency services organisations already use what3words to achieve faster and more accurate responses. BigChange estimates that what3words could save individual field-based employees up to 30 minutes per day in time spent locating jobs.

Richard Warley, BigChange CEO, comments:

“Demand is booming for field service businesses. They are looking for innovations that make scheduling slicker, boost productivity and customer experience, and help them grow stronger.”

“This powerful functionality will enable BigChange customers to plan better, provide more precise arrival times with confidence, and save valuable hours every week by directing field-based teams precisely where they are needed.”

James Cochrane, Partnerships Lead at what3words, comments:

“We’ve all experienced the horrible feeling of being late to a job because the address wasn’t accurate, and you couldn’t find exactly where you needed to be. what3words acts as a tool in your pocket to ensure you’re directed to the right place, first time, every time.”

BigChange, a provider of field service management software, has made the first appointment to its Partnership Programme.

The BigChange complete Job Management Platform brings together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate system. The Partnership programme will support and reward partners as they introduce the benefits of BigChange’s job management software to existing and potential customers.

The first sign-up to the BigChange Partnership Programme, PRS Telecom, offers a range of mobile and office-based telecommunication solutions for businesses ranging from start-ups and SMEs to large national companies. With offices across the UK, PRS serves around 25,000 employees improving efficiency for companies such as Dyno-Rod, EasiDrive and Benders Paper Cups.

Chairman of PRS Telecom, Patrick Gill commented :

“Our vision is to make and keep our customers happy and we achieve this by providing the best telecommunications solution and service, however, we realise that good communication, although essential, is only part of the challenge our customers are facing.

“Like many businesses our clients are struggling with issues around capacity, compliance and customer expectations,” he continued. “By partnering with BigChange we are confident we can support existing customers as they continue to grow and succeed, and we can attract new companies to the PRS community.”

BigChange is already trusted by around 1,700 field-based organisations around the world who are realising improved efficiencies and increased productivity whilst providing excellent customer experiences and achieving greener operations.

The BigChange Partnership Programme is aimed at equipment suppliers and consultants in sectors such as facilities management, plumbing and heating, fires and security, hire and building maintenance. Successful applicants will be allocated a distinct territory and will be supported on their BigChange journey transitioning from Introducer to full Reseller with training, professional sales and service support and marketing assistance.

Paul Witter, Chief Partnerships Officer at BigChange added:

“We know from recent research that whilst businesses are growing, with increases in demand and turnover, many are struggling to be profitable. BigChange can help and through the BigChange Partnership Programme we can reach out to more businesses on the ground and as a result we can grow stronger together,”

“We are therefore delighted to welcome Patrick and his team at PRS to the BigChange community and we are excited to introduce BigChange to existing and future users of PRS communication services. We also welcome enquiries from other organisations that are interested in starting their own BigChange Partner journey.”

BigChange, a leading field service management software provider, has announced Andy Fielder’s appointment as its new global Chief Technology Officer.

He brings more than 30 years of experience from leading technical teams and developing technology products to his role at BigChange.

Andy started his career as a software developer at companies including Britannia Music and Universal Music, and – more recently – held senior technology leadership roles at equity-backed businesses Group NBT and BigHand.

His appointment follows the investment of more than £75 million by Great Hill Partners to fuel innovation and expansion at BigChange.

Andy’s primary focus is growing the functionality and user experience around BigChange’s complete job management platform in line with evolving new technologies and customers’ ongoing requirements.

Andy Fielder comments:

“I’m delighted to join BigChange, which is an exciting technology business that has achieved a huge amount in a short period of time. I look forward to leading BigChange’s talented technology teams, helping to build and refine its market leading products, and being part of the push to deliver on this company’s enormous global potential.”

Richard Warley, BigChange CEO, comments:

“Andy is a proven technology leader with a strong track record of driving innovation and supporting growth at technology businesses. He further strengthens a leadership team with extensive, proven expertise delivering sustained growth and success for technology businesses around the world.”

BigChange Chairman and founder Martin Port collects prestigious innovation award from HRH, The Prince of Wales in a ceremony at Windsor Castle. 

BigChange, the Field Service Management software provider, has been presented with a Queen’s Award for Enterprise, one of the highest official honours for companies in the UK. HRH The Prince of Wales presented BigChange’s Chairman and founder Martin Port with the Award for Innovation in a ceremony at Windsor Castle yesterday evening. 

The firm was recognised for its groundbreaking job management platform, which is now used by almost 1,700 organisations worldwide to manage their field service operations. 

BigChange’s cloud-based system made high-end field service management software accessible to small and medium sized organisations for the first time, helping them to grow sustainably, drive greater productivity and improve their customer experience. 

Martin Port, BigChange Chairman, comments:

“This award is an incredible honour and testament to the work we’ve done helping our customers to grow stronger since 2013. The pandemic has shown how vital field service businesses are and this award recognises the role our technology plays in strengthening the backbone of the UK economy.”

BigChange is celebrating after it was named Yorkshire’s best mid-sized business at the 2021 Yorkshire Post Excellence in Business Awards.

BigChange won the award in the ‘Companies turning over between £10m and £50m’ category less than a decade after it was founded to revolutionise the field service management sector.

The award recognised a period of significant progress for BigChange, particularly in the face of Covid, and the contribution its technology has made to strong growth at field service businesses.

BigChange has created over 100 jobs since the end of 2019 and was ranked recently among the UK’s top employers, receiving two stars in the Sunday Times ‘Best Companies To Work For’.

In 2020 the company was awarded a prestigious Queen’s Award for Enterprise for its cutting-edge technology. Earlier this year it secured a £75 million investment from private equity firm Great Hill Partners to fund further innovation and international expansion.

BigChange has experienced 50% annual average growth since inception and is now trusted by almost 1,700 field-based organisations in sectors such as maintenance, construction and environmental services to strengthen their finances, operations and reputations.

BigChange has been recognised as one of the north’s fastest-growing technology companies by this year’s GPBullhound Northern Tech Awards.

We have reached the last 15 of the Fastest Growing Larger Companies, and our final ranking will be revealed at the Leeds awards ceremony on November 9.

The list ranks firms in northern England, Scotland and Ireland by revenue growth over three years.

We’re also a finalist in the Top 100 Fastest Growing Tech Companies in the North, 

The awards celebrate the three regions’ biggest tech successes. They recognise the innovative technologies and businesses developed here, and recognise those who have contributed.

BigChange achieved its place after strong growth, culminating in the deal with Great Hill Partners which injected £75m in capital earlier this year.

We are also shortlisted in two categories at this year’s British Business Excellence Awards, and three categories at this year’s Yorkshire Post Business Excellence Awards.