Martin Port, Author at Port Growth Partners

Leading utilities players roll out BigChange technology to 5000 service engineers

Posted on 9 March 2017 by Martin Port

Mobile Workforce Management specialist BigChange has won contracts to supply its three-in-one JobWatch platform to over 5,000 mobile technicians at leading players across the Utilities Sector. The orders come from companies operating in the Public & Private sector involved in Water, Gas & Electric including the installation of 2nd generation Smart Metering.

BigChange’s three-in-one solution is delivering a paperless revolution for users and combines a cloud-based Job Planning, Scheduling & CRM back-office, Android mobile app running on rugged Samsung tablets and hard-wired or app based live tracking of vehicles and resources. Industry specific versions of the JobWatch system have been implemented by Sutton & East Surrey Water PLC, Sheffield Council, Smart Metering specialist Providor part of Lakehouse PLC, Hewer Facilities Management, The McDougall Group, Woods Building Maintenance and 2015 BBC Apprentice winner ImpraGas.

Replacing manual planning and paperwork, the BigChange system allows back-office users to plan, manage, schedule and track work effectively including planned maintenance and urgent reactive work. In the back-office, the system is enabling planners to respond faster to customers, intelligently allocating work orders based on real-time engineer availability, skills, live location and parts stock. This is significantly increasing productivity; minimising customer wait time and driving first time fix at competitive cost. Assets and equipment are fully-managed by the system, allowing service requirements to be achieved effectively and an integration with trading platforms such as Homeserve allows for seamless collaboration with service partners.

Mobile engineers and technicians benefit from an easy to use Android mobile app that replaces all paper job-cards, risk assessments and method statements. Technicians start their day by completing an electronic timesheet and vehicle check, before instantly accessing the day’s work orders. Integrated sat-nav with live traffic ensures the best route is taken and customers receive proactive ETA (Estimated Time of Arrival) alerts by text and email. On arrival, the JobWatch app guides technicians step by step through job-specific workflows and captures essential information such as site-photos or test readings. Users can search for parts and add them instantly to the job. Proof-of-service and customer signature is captured and synced with the back-office instantly. The system generates invoices, custom reports, certificates, legal documents and fully branded job-cards that are automatically shared via a customer’s booking portal or email. This paperless approach is saving BigChange customers hundreds of thousands of pieces of paper annually, along with the manual back-office administration that was required to manually process these documents.

The turn-key solution is transforming the way companies manage their entire customer experience such as companies fitting and maintaining Smart Meters nationwide on behalf of the major UK Power networks. For example, Customers are handled by a centralised call centre, who use automated workflows in the BigChange back-office to quickly ascertain the type of meter installation required and offer customers a selection of available appointments via the scheduler. This triggers automatic ordering of parts and materials required and technicians complete their jobs on the BigChange app. The system can plan and manage thousands of jobs per day.

The BigChange JobWatch system is also delivering superior value for Heating, Gas, Electric and Home Automation businesses such as ImpraGas, founded by 2015 BBC Apprentice Winner Joseph Valente and owned 50/50 with Lord Sugar. The company is on a mission to revolutionise the plumbing industry, using the BigChange platform to offer customers a faster, improved service. The technology is not only managing the entire operation all the way from quotation to invoice but is also ensuring consistent service quality and compliance. Gas Safety inspections are completed on the app and stored and shared electronically with customers and landlords. BigChange JobWatch is enabling service innovations such as real-time booking on the company’s website as well as a fully-branded ImpraGas mobile booking and payments app.

Joseph Valente, Founder of ImpraGas commented:

“We chose the BigChange system because we have ambitious plans to grow the company as quickly as possible and needed a system to manage our workforce efficiently and help us provide an excellent service to our customers. BigChange has transformed the way we do business.”

CONTACTS:

BigChange Apps: Martin Port, [email protected], tel +44 (0)113 457 1000
Reader enquiries: email:[email protected], phone +44 (0)113 457 1000, www.bigchange.com

About BigChange

BigChange by name, BigChange by nature! BigChange is an established force in mobile workforce management and telematics, offering a system that transforms the way companies manage their mobile operations.

JobWatch from BigChange is the paperless way to plan, manage, schedule and track a mobile workforce. This powerful all-in-one Mobile Workforce Management platform combines back office software, mobile apps, fleet management and real-time vehicle tracking in one simple to use system. Using JobWatch, customers can manage their entire operation, from quote all the way through to invoice.

CEO’s Blog – Q&A with Best British Mobile Startup 2017 finalist, BigChange Apps

Posted on 10 February 2017 by Martin Port

Leeds-based finalist, BigChange specialises in mobile workforce management, and will be heading to Barcelona for the Mobile World Congress in February. Three other finalists will be competing, with only one of them set to be crowned the Best British Mobile Startup of 2017.

Who are BigChange Apps?

BigChange Apps are the next big thing in mobile workforce management. They have brought us JobWatch – an end-to-end solution that can be applied to almost any sector.

Those who sign up to JobWatch can see an increase in productivity and profitability just by using this little web-based app that packs a punch. It even integrates with accountancy software like Sage and Quickbooks for ease of use.

This revolutionary company started out in 2012 and is aiming to transform several industries with its software. The BBMS could be the springboard this company needs to infiltrate the global market.

What did they say about Best British Mobile Startup?

After their success in Leeds, we caught up with BigChange Apps, and this is what they had to say about their experience:

What made you enter the Best British Mobile startup competition?

The opportunity to showcase our business to the judges, and global investors, at the world’s largest annual mobile industry gathering was too good to miss! It’s a potential game-changer for us, and is something we want to be a part of. The MWC is a hive of innovation and excitement, and the prize itself is an opportunity of a lifetime.

How was your experience of winning the regional competition?

Competition was fierce; there were so many incredible pitches and innovative business ideas and platforms. Having applied previously in 2015, we knew how discerning the judges would be. We were overjoyed when we heard the result – it feels great to have reached the final and is a real credit to our team who have made the app and platform what it is today.

What do you think is the biggest challenge in a startup pitch?

Getting your proposition across concisely, emotively and engagingly in a short amount of time. There’s a lot you need to cover – from why it’s disruptive, why customers should care about it, to the traction you’ve already gained. The stakes are high, so you need to keep your cool. Absolute focus and true passion is essential.

How will you prepare for showcasing at Mobile World Congress in Barcelona?

Practise makes perfect! We will sharpen our pitch so we can make a huge impact in the final. We want it to be pitch perfect, but at the same time, we know taking part will be a lot of fun! The main thing is to look forward to this incredible opportunity.

Why will your company become this year’s Best British Mobile Startup?

Our product, JobWatch, has a lot to offer the supply side of the business and the end consumer – it’s an incredibly attractive proposition. We’re one of the first companies to combine a business management platform, an on-demand app for consumers, and a global collaboration network for sharing and sub-contracting work. Our growth in the last few years demonstrates the global potential. BigChange Apps also has great leadership and an energised, passionate team who are on a mission to really make a difference worldwide. These are the qualities that will make us a winner in 2017.

The final’s not too far away now. Will this app be a success like former winners RefMe and what3words? We’ll find out soon.

POSTED IN FEATURED · TAGGED: BIGCHANGE APPS, KPMGMWC, MWC17, START-UP

Martin Port
Founder & CEO

CEO’s Blog – WHY KPIS ARE THE ENEMY OF GOOD LEADERSHIP

Posted on 19 January 2017 by Martin Port

NOT EVERYTHING CAN BE MEASURED, BUT THAT DOESN’T STOP US TRYING. Data is the religion of 21st century business. Forget the false prophets of employee engagement, agility, tech or entrepreneurialism: numbers are what will get the board singing in the aisles.

To the faithful, data is nothing short of the irrefutable truth itself. Anything, from profit and performance through to wellbeing, can be reduced to an all-revealing number or chart. Those who can interpret them increasingly run the place. Those who can’t, to paraphrase W. Edwards Deming, are just people with opinions.

As with any religion, though, you will find the odd heretic. Renowned academic Clayton Christensen for instance recently warned MT about the dangers of using ratios to guide business strategy. Heaven forfend. You could almost hear the scandalised whispers in the City.

But what if the heretics have a point? Maybe measurements and targets are overrated. Maybe our obsession with KPIs is getting us in trouble.

‘Would you review a book based on the number of pages it has?’ Asks business performance consultant Chris Pearse. ‘It’s risible. You might want to know if it’s a 1500-page job that will keep you going all holiday, or if you’re spending a fortune on a ten-page coffee table book, but the whole raison d’etre of a book goes far beyond the physics of it. The same is true with any organisation.’

Pearse is quick to point out that, as a trained engineer, measurement is close to his heart. KPIs, he insists, are still fundamental to running a business, they’re just not sufficient. The problem is that we don’t seem to realise this fact.

‘I get cheesed off when people try to measure things that are palpably not measurable. A lot of companies purport to being able to measure employee engagement for example. You may say I’m being pedantic, but no you can’t measure it, you can assess it. To measure you need an absolute standard, such as a volt or an inch, that’s repeatable and that everyone understands. What’s the unit of measurement for engagement, a smiley face? It’s totally arbitrary.’

The distinction between measurement and assessment is an important one, because once we elevate something to data, we start basing decisions on it even when it goes against our better judgement.

This can lead to some unfortunate consequences because, in business as in quantum mechanics, observing something changes the thing being observed, and not always in a good way.

Measuring people against targets encourages gaming (think a car-park full of patients being kept in ambulances so the A&E department doesn’t flunk its waiting time targets) and short-term thinking. The nature of the stock market, for example, encourages short-termism in managers whose careers are dependent on meeting certain numbers.

‘It totally demeans the raison d’etre of the organisation and the real value they’re actually delivering to society and stakeholders. It’s insidious,’ says Pearse.

The way round this is to make sure firstly that we don’t measure things that can’t be measured and secondly that we accept that we can’t reduce business to a mechanics equation. The relevant working parts of an organisation – the employees, the customers, the investors and yes, even the boss – are human beings after all, and humans are unpredictable, emotional creatures.

It may just be that the best way to figure out whether your employees are engaged is not to perform psychometric tests but to talk to them. Stranger things have happened.

All this is a scary prospect for people who like hard facts and logic, and who dislike ambiguity. (Possibly because, as a school of academics led by Daniel Goleman suggests, we don’t make decisions based on reason at all, but on feelings which may or may not be affected by whether we believe a decision to be rational.)

It doesn’t mean, however, that we should abandon KPIs and metrics and apostasies from the church of data. What it does mean is that we should be open to the possibility that data doesn’t have all the answers. That way, you can respect quantifiable measures for what they are, while still keeping a place for good judgement.

Article by Adam Gale Read more at https://www.managementtoday.co.uk/kpis-enemy-good-leadership/leadership-lessons/article/1421348

Martin Port
Founder & CEO

CEO’s Blog – Leaner fitter BigChange organisation for 2017

Posted on 6 January 2017 by Martin Port

BigChange Welcomes Dale Light, We will be providing a delicious healthy vegetarian meal selection comprising of fresh soups and main coarse dishes from next Tuesday.

We will be promoting this new initiative the food will not only be healthy and tasty but also good value for money hopefully this will meet everyone’s lunchtime budget.

NOW DOWN TO BUSINESS!!

I hope you are all keeping your New Year resolutions?

Party time is now over and it is time to get down NOW to losing that Christmas excess!

There is never an easier time to lose weight, than in January. Everywhere you look everyone is talking about diet, fitness and wellbeing. The latest ‘miracle’ diets are being tried by all.

Statistically we follow these kinds of diets for 2 weeks before boredom kicks in then the weight you have lost slowly creeps back on! Over the holiday, I have been studying all the different types of diet that are out at the moment and it is, as always, utterly contradictory.

Experts have agreed that the BEST diet after numerous researches of all diets is a plant based (vegetarian) low sugar diet without any artificial additives or preservatives.

We all know (experts included) that the best and healthiest way to lose weight is 1-2lbs per week but when your scales are showing that the pounds have piled on, it’s normal to be impatient and want it off quick!!

With this in mind I have launched BigChange weight management in collaboration with Dale’s Diet ‘Skinny Plan’ it is designed for a quick boost to your weight loss efforts.

It is still eating food, not crazy liquid drinks, but it is more hard-core than the normal eating plan and does have great results.

The problem one has when they do ‘Quick fixes’ is that as soon as you cut out food groups your brain registers you’re not having them. Once you return to suddenly eating them again, your body stores them in a panic and they are then stored as fat. This is why you need to reintroduce slowly, slowly.

It is not just calories we need to look at, it is protein, saturated fat and of course our new enemy those hidden sugars and even sweeteners! Sugar has now been proved to be as addictive and habit forming as nicotine or any drug.

By following Dales plan, the hard work is done for you and you can eat with confidence that you are eating healthily. The myth that you can’t eat certain foods (i.e. carbohydrates) when dieting is rubbish although you should reduce them.

Dale has lots of clients who have lost amazing amounts of weight by eating everything. I just cut the gluten, the wheat, saturated fat and sugar. Also one of the most important areas….the portion size. The hardest part of dieting is the planning, shopping and preparation of meals. Dale has done all that for you all you need to do is buy some salad/extra veg if required and any meat/fish if you wish to add.

One problem that many of us have is alcohol try to have a clean January if you can but if not certainly reduce your intake. Why not swap onto a spirit such as gin & tonic or vodka. It is less calories but also lasts longer wine is a definite unknown quantity and that’s where the problem lies. It is much easier to say no to an extra spirit than a quick refill of wine.

Exercise….the dreaded word….I don’t have time…I hear you say? We can all fit some exercise into our day; again we just have to think smart. No time for the gym? Why not run up and down your stairs 5 times in a row think about how much that is over a week and it gets the heart pumping, (The most important muscle in your body that most of us ignore!) Or take a lunchtime walk around the beautiful Colton Country Estate!

Park your car a bit further away from your destination than usual so you have to walk a little bit further each day. Try some sit ups before bed. Instead of getting in the car to go somewhere nearby think….no….I will walk. Walking briskly really is so beneficial. You have to find an exercise you enjoy so what about a Zumba class or any dancing class, make it fun and you will stick to it. As I always say little small changes make a BigChange all add up and over time make a massive difference.

DON’T PUT IT OFF START TODAY AND YOU WILL SEE A NEW YOU.

You will be happier, healthier and have a completely different outlook on life once you have achieved your goal.

Martin Port
Founder & CEO

CEO’s Blog – Celebrating 4 Years of Big Changes

Posted on 12 December 2016 by Martin Port

It’s BigChange’s 4th Birthday and as this year draws to a close, I’d like to reflect on some of our proud achievements.

Four years ago I founded BigChange with a vision to harness the benefits of Mobile Workforce Management technology with a simple, powerful platform that would be within the reach of businesses of any size. I’m proud to say that we now have over 10,000 subscribers across the UK, France, Spain, Scandinavia and Australia. BigChange grew by over 100% this year and sales should reach £4m.

I owe a huge thanks to our customers who have worked with us along the journey. They are the catalyst of our rapid growth and have helped us shape our system. JobWatch has transformed productivity and profitability for our customers and is revolutionising the service experience for their own customers.

I also want to recognise the achievements of our incredible team; we now have over 50 employees who are truly passionate about delivering a world class service 365 days a year.

Read about some of our successes and developments that are helping to transform our business to become a global technology leader:

Awards: KPMG’s Best Mobile Startup 2017 and BIG CHIP Winner 2016

BigChange is the winner of KPMG’s prestigious Best Mobile Startup 2017 competition for the Northern Region. Our team pitched against some of the most disruptive Mobile Technology players to win this award. We’ll be pitching at Mobile World Congress in Barcelona next year at the Grand Final. We also won the B2B award at the 2016 Big Chip Digital awards.

New JobWatch Mobile App

We’ve just launched an all-new version of the JobWatch Android Mobile app. Designed to be Slicker, Faster and Smarter, the new re-imagined app brings new on-the-go features including CRM, the ability to access historical jobs and worksheets, holiday + absence management plus an all new stock and equipment section. It’s the perfect productivity partner for your drivers, mobile technicians and service teams as well as for field based salespeople and account managers.

BigChange Analytics

Another new exciting addition for 2017 is BigChange Analytics, a business intelligence Application. There’s three different modules available including Financial, Productivity and Fleet + Risk Management.

Over 60 different Industries

We now work with over 60 industry sectors. Our team of industry specialists now work across Service, Transport & Logistics, Construction, Waste, Public Sector and Equipment Hire. Among the 200 new customers that made a ‘Big Change’ this year are John Deere, Hargreaves Aggregates, Elddis Transport, Eurofins, Kingspan, Blue Machinery, Buy-It Direct and Sutton & East Surrey Water.

Even More Accounting & ERP Integrations

We continue to add new integrations so that JobWatch works with other back-office ERP and accounting systems. You can now connect JobWatch to Sage (Line 50 and 200), Xero Accounting, Quickbooks, Microsoft Dynamics NAV, SAP Business One, MCS Rental Management and Sterling Software.

I’d like to wish you good health, happiness and business success in the coming year.

All The Best

CEO

Martin Port
Founder & CEO

BigChange
3150 Century Way
Thorpe Park
Leeds LS15 8ZB
Tel +44 113 4571000
Direct +44 113 4570966
Mob +44 7973 671779

Email [email protected]

Web www.bigchangeapps.com

CEO’s Blog – 1-Fleet Alliance holds landmark meeting in London to forge closer pan-European Telematics Collaboration

Posted on 25 November 2016 by Martin Port

Fleet Technology Entrepreneurs from across Europe met at London’s famous Savoy Hotel to strengthen business collaboration.

The 17 members of 1-Fleet Alliance – a group of telematics companies that together track over 500,000 vehicles throughout Europe – agreed to forge closer ties.

Following previous meetings in Barcelona and Budapest, the group agreed to form 1-Fleet Corporation, a commercial entity to represent the interests of the majority of the members. The group objectives include collaboration and networking, promoting innovation and telematics industry standardisation, as well as joint marketing and commercial agreements.

The meeting saw the appointment of Pedro Zamith, a well-known figure in the Automotive Technology arena, to oversee the development and launch of commercial propositions on behalf of 1-Fleet Corporation.

“This was a landmark meeting for 1-fleet alliance, taking our collaborative activities to a new level. One of the primary benefits of the alliance is that is looks after the interests of the market in general, rather than the interests of individual suppliers. Despite a changing political landscape affecting Europe, cross border trade will continue and technology will become increasingly uniform. At 1-Fleet Alliance we will drive innovation and standards in the telematics field for the benefit of fleet operators across Europe,” says Joe Fenech Conti, CEO of Loqus, one of the founder members of 1-Fleet.

This is the first ever pan-European alliance between leaders in the Fleet Technology and Telematics field and allows commercial fleet operators to benefit from the combined strength, global expertise and innovation brought by the diverse group membership.
www.bigchange.com

Martin Port
Founder & CEO

CEO’s Blog – BigChange reports 225% increase in sales for the six months to June 2016

Posted on 1 July 2016 by Martin Port

BigChange achieves Record Sales Growth with a 225% increase in half year sales to £1.9m. Expected full year sales of £5m for 2016.

With over 400 customers and 9,000 subscribers BigChange is becoming an established force in mobile workforce management.

BigChange works with Google Maps and Google Apps and was recently featured by Google in a blog read more click here

BigChange recently won the BigChip Award 2016 for best B2B eBusiness project read more click here
www.bigchange.com

Martin Port
Founder & CEO

CEO’s Blog – BigChange Customer Bobst Celebrates 125 Years of World Class Service

Posted on 22 March 2016 by Martin Port

A FANTASTIC MILESTONE, BigChange customer BOBST is embarking on this anniversary with its sights focused firmly on the future.

From autumn 2015 to autumn 2016 it will hold a year of events running under the motto “125 YEARS: FOR THE NEXT GENERATION”. BOBST has chosen this slogan first of all to thank its customers who have placed their trust in the brand for 125 years. It is also to pay tribute to its staff, whose enthusiastic work has given the brand’s products and services their renowned excellence.

Innovation is written into the company’s DNA, it is at the core of its strategy and has resulted in close to 1’350 patents. Today, BOBST offers equipment which provides a targeted response to its customer’s individual requirements.

Its digital print systems open up new, highly profitable, outlets and give manufacturers as well as brand owners innovative solutions, especially in personalized production and short runs of packaging and labels.

“The phrase that exemplifies BOBST is ‘People – Knowledge and Values’ because it is the people of our Group and the vast technical knowledge they have which translates into success.”

Jean-Pascal Bobst, CEO of the Group and great-grandson of the company founder.

BOBST places customer satisfaction at the centre of its operations and has been one of the first manufacturers to offer a complete range of services.

The Group intends to keep on investing in its personnel and launching new products to meet the needs of the market and consolidate its long-term growth sustainably. The BOBST vision, based on strong human values, has always been the driver of its success and will remain at the core of the next generation’s business project.

Happy Birthday Bobst

Martin Port
Founder & CEO

CEO’s Blog – BigChange joins 1-Fleet Alliance operating in 19 countries throughout Europe with a joint subscriber base of 400,000 connected vehicles

Posted on 18 February 2016 by Martin Port

1-Fleet Alliance continues its strong momentum in 2016, launching its new Alliance website and integrating 5 new companies one of which is BigChange. The Alliance now consists of 16 members, and a combined total of more than 400 thousand connected vehicles.

The new website – www.1-fleet.com – is part of the Alliance’s campaign to introduce our philosophy and strategy for the telemetry industry.
The Alliance feel that their distinct advantage is having a pan European reach combined with local know how in each market and this offers a unique value proposition to their local and international customers. The combination of each member’s expertise in their home market, with the European scale of the Alliance, enables the delivery of the most innovative solutions with the highest quality standards for European fleets.

The 1-Fleet Alliance has enlarged its European footprint, adding 5 new members from Germany, UK, Belgium, Netherlands and Hungary. The current 16 member companies now boasts direct presence in 19 European Union countries, which represent 93% of the 14 trillion euros EU economy. All together the 1-Fleet Al1liance has a sales network with more than 150 salespeople and an installation network of more than 1500 professional installation engineers across Europe.
The new Alliance members are:

Arealcontrol from Germany – arealcontrol.de
BigChange from the UK – bigchangeapps.com
Emixis from Belgium – emixis.com
iData from Hungary – itrack.hu
Inmatix from Netherlands – inmatix.com

1-Fleet Alliance gives a warm welcome to these new members who underpin the 1 Fleet Alliance values: trust, integrity and excellence. These members’ will add significant value to the Alliance’s primary goal of developing the telematics industry ecosystem, through a coopetition strategy.
_____________________
About 1-Fleet Alliance:
1-Fleet Alliance is a European association that represents key industry players in the Telematics Fleet Management Solutions industry. The alliance’s primary aim is to create a collaborative environment where the knowledge sharing will conduce to innovation promotion, economies of scale generation and the development of the TFMS industry ecosystem. www.1-fleet.com
About Arealcontrol:

Founded in January 2004, AREALCONTROL GmbH provides Telematics Systems, complete cloud and hybrid solutions for enterprise mobility, fleet and work force management. AREALCONTROL’s goals are fully integrated solutions and applications based on telematics for transport, logistics, sales and service companies.
www.arealcontrol.de

About BigChange:
BigChange by name, BigChange by nature! BigChange is an established force in mobile workforce management and telematics, offering a system that transforms the way companies manage their mobile operations. By challenging convention and through breakthrough innovation, BigChange is pioneering new intuitive and simple to use technology that delivers industry leading levels of return on investment.
www.bigchangeapps.com

About Emixis:
Emixis develops and commercializes innovative hardware and software solutions to help companies manage vehicles, moving assets and field service forces. Our solutions, available in the form of SaaS, are sold in Europe and Africa via a network of resellers and systems integrators.
www.emixis.com/en

About iData:
iData is a hungarian Fleet Management Systems company that was founded in 2005. The founders are all engineers and keen on technology. iData managed to disrupt the market with it’s very early innovation in fuel management and rapid customization technologies. en. itrack.hu

About INmatix:
INmatix Technology Group is a fast growing European Telematics Service Provider (TSP). We operate a flexible high-end telematics infrastructure for communication with remote objects like vehicles, trucks, trailers and machinery.
www.emixis.com

Martin Port
Founder & CEO

CEO’s Blog – BigChange customers appreciate the power of Google Maps

Posted on 18 February 2016 by Martin Port

BigChange JobWatch is the All-In-One Mobile Workforce Management Solution. One Single platform brings together your back office, mobile workers & customers in perfect harmony.

The BigChange JobWatch system lets organisations eliminate paper letting them efficiently plan, manage, schedule and track their mobile workforce.

BigChange has worked closely with Google Maps over the last three years, they found the team highly Professional, Knowledgeable and Skilled. BigChange is committed to Google Maps for the long term and have renewed their contract which will see the base grow in the United Kingdom alone to over 50,000 subscribers by 2020.

Johann Levy Chief Technology Officer of BigChange and one of the world’s leading developers in Geographical based systems commented “After previously working with Microsoft MapPoint I can honestly say that the Google Maps platform has been transformational and the support has surpassed my expectation. We deal with humans at Google Maps not a website so we can interact with the team in respect of the new features, functionality and influence the product road map.”

The BigChange JobWatch System utilises Google Maps technology in many different ways from

Visualising customer data, locating vehicles, resources, stock, equipment, POI, territories and displaying the data on 4 different map options Road, Aerial, Ordinance Survey and Street views enabling better decisions to be made
CRM uses Address Auto-Completion for Business and POI Search to look up the Company Name, Address and or Post Code
The scheduling of jobs happens dynamically using Predictive Travel Time calculating the travel to and from destinations
Locate the nearest vehicle or resource to a location helps determine who can complete a collection or a reactive service call
Routing offers you options to choose the best route to take and traffic is highlighted on major roads with colour-coding to reflect the current volume of traffic in real time
Customers receive real time Estimated Times of Arrival using Real – Time Traffic
Martin Port Chief Executive Officer of BigChange commented “Google Maps has really helped our company deliver a collaborative unique solution that is enabling Small, Medium and Large organisations benefit driving improved customer service, productivity gains and reduced accidents due excellent driver behaviour. Google Maps really impacts positively in so many ways and along with fantastic Enterprise Support 24 hours a day what more could you want from your Mapping partner”.

BigChange plans to integrate Google Apps into the JobWatch system this will give all companies a complete End to End Apps that will enable voice communication, email and document management working in synchronisation with BigChange JobWatch.

www.bigchangeapps.com

Martin Port
Founder & CEO